Privacy Policy

1. Introduction

At Repairs365, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you interact with our services, including our website, repair services, and customer support. By using our services, you consent to the practices described in this policy.

2. Information We Collect

a. Personal Information

We may collect personal information that you provide directly, such as:

• Contact Details: Name, email address, phone number, and mailing address.
• Payment Information: Credit card details or other payment methods, processed securely via third-party payment processors.
• Service Requests: Information related to repair requests, including device details and descriptions of issues.

b. Usage Data

We collect information about your interaction with our website and services, including:

• Device Information: IP address, browser type, operating system, and device type.
• Log Data: Details of your visits, including pages viewed, time spent on the site, and other usage statistics.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze site usage, and provide tailored content.

3. How We Use Your Information

We use your personal information for various purposes, including:

• Service Delivery: To process and manage repair requests, communicate with you, and fulfill our service obligations.
• Payment Processing: To process transactions and manage billing and payment-related activities.
• Customer Support: To provide assistance, address inquiries, and resolve issues.
• Marketing and Promotions: To send you information about our products, services, and special offers, with your consent.
• Website Improvement: To analyze usage patterns, improve our website, and enhance user experience.

4. How We Protect Your Information

We implement industry-standard security measures to protect your personal information, including:

• Data Encryption: We use encryption to secure sensitive data transmitted over our website.
• Access Controls: We restrict access to personal information to authorized personnel only.
• Secure Storage: We store personal information in secure systems with protections against unauthorized access.

5. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With third-party service providers who assist us in delivering our services, processing payments, or conducting marketing activities, under strict confidentiality agreements.
• Legal Compliance: To comply with legal obligations, respond to legal requests, or protect our rights and property.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You can request access to or correction of your personal information held by us.
• Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions in the emails or contacting us directly.
• Data Deletion: You can request the deletion of your personal information, subject to applicable legal and contractual obligations.

7. Cookies and Tracking Technologies

Our website uses cookies and tracking technologies to enhance your experience. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website and notify you of significant changes. Your continued use of our services constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: info@itreview365.com

Thank you for trusting Repairs365 with your personal information. We are committed to protecting your privacy and providing a secure experience.