Refund Policy

1. Overview
We strive to deliver high-quality repair services and products. However, we understand that situations may arise where a refund is necessary. This policy outlines the conditions and procedures for requesting and processing refunds.

2. Eligibility for Refunds

• Repair Services: Refunds for repair services are available if the repair was not performed satisfactorily according to our service guarantees or if the device is returned within the specified refund period.
• Products and Parts: Refunds for products and replacement parts are available if they are defective, not as described, or returned within the specified period.
• Non-Refundable Items: Certain items, such as customized products or services beyond repair, may not be eligible for refunds.

3. Requesting a Refund

• Timing: Refund requests must be submitted within 30 days of the service completion date or product purchase date.
• Procedure: To request a refund, contact our customer service team at info@itreview365.com with the following information:
• Order number or repair ticket number
• Detailed reason for the refund request
• Proof of purchase (receipt or confirmation email)

4. Refund Conditions

• Repair Services:
• Satisfaction Guarantee: If you are not satisfied with the repair service, notify us within 7 days of receiving the device. We will review the issue and offer a resolution, which may include a refund or additional repair work.
• Repair Issues: If the device continues to have issues related to the original repair, we may offer a partial or full refund depending on the circumstances and repair outcome.
• Products and Parts:
• Defective Items: If the product or part is defective, return it within 30 days for a full refund or exchange. Defective items must be returned in their original packaging with all included accessories.
• Non-Defective Returns: For non-defective returns, a restocking fee of up to 15% may apply. The item must be returned in its original condition and packaging.

5. Refund Processing

• Processing Time: Refunds will be processed within 7-10 business days from the receipt of the returned item or completion of the refund request.
• Method: Refunds will be issued to the original payment method used at the time of purchase. If this is not possible, alternative arrangements will be made.

6. Shipping Costs

• Repair Services: Shipping costs for returning the device for repair are generally the customer’s responsibility unless otherwise stated in the service agreement.
• Product Returns: Shipping costs for returning defective products are covered by us. For non-defective returns, the customer is responsible for shipping costs.

7. Exclusions and Limitations

• Service Fees: Non-refundable fees, such as diagnostic fees or expedited service fees, are not eligible for refunds.
• Custom Orders: Refunds are not available for custom or special-order products that were ordered specifically for the customer.

8. Changes and Cancellations

• Order Cancellations: If you wish to cancel an order or repair request, contact us as soon as possible. Cancellations may incur a fee if the service has already commenced or the product has been shipped.
• Policy Updates: We reserve the right to modify this refund policy at any time. Changes will be communicated through our website or directly to customers as applicable.

9. Contact Information
For any questions or to request a refund, please contact our customer service team:

• Email: info@itreview365.com

We appreciate your business and are committed to ensuring your satisfaction with our services and products. Thank you for choosing us for your tech repair and product needs.