Shipping Policy for Repair 365 Services
1. Overview
We strive to provide a seamless experience for shipping your devices to and from our repair centers. This policy outlines the procedures and responsibilities related to shipping devices for repair.
2. Eligibility for Shipping Repairs
- Devices Covered: This policy applies to all eligible devices for repair, including smartphones, tablets, laptops, and other electronics as specified in our service offerings.
- Service Availability: Shipping services are available for customers within the United States. International shipping is not currently supported.
3. Requesting a Repair
- Initial Request: To initiate a repair, contact our customer service team or use our online repair request form. You will receive a repair ticket and shipping instructions once your request is processed.
- Shipping Label: For eligible repairs, we will provide a prepaid shipping label via email. This label must be used to send your device to our repair center.
4. Packing Instructions
- Packaging: Ensure that your device is securely packed in its original packaging or a sturdy, well-padded box to prevent damage during transit. Remove any accessories, such as chargers or cases, unless they are relevant to the repair.
- Label Placement: Attach the provided shipping label to the outside of the package. Ensure the label is clearly visible and securely affixed.
5. Shipping and Delivery
- Carrier Information: We use reputable carriers for shipping. Delivery times may vary based on your location and the carrier’s schedule.
- Transit Time: Typical transit time for shipping is 3-5 business days. Note that repair times are separate from shipping times and will be communicated after receipt of your device.
- Tracking: You will receive a tracking number for your shipment. Use this number to monitor the status of your package online.
6. Repair Process
- Inspection and Diagnosis: Upon receiving your device, our technicians will inspect and diagnose the issue. You will be notified of any additional charges or repair needs before proceeding.
- Repair Duration: Repair times vary depending on the complexity of the issue. We will provide an estimated completion time once the diagnosis is complete.
7. Return Shipping
- Post-Repair Shipping: After repairs are completed, we will return your device using a tracked and insured shipping method. You will receive a tracking number for the return shipment.
- Delivery Time: Return shipping typically takes 3-5 business days, depending on your location.
8. Responsibilities
- Customer Responsibilities: Ensure your device is correctly packed and the shipping label is properly affixed. We are not responsible for damages incurred due to inadequate packaging or incorrect labeling.
- Repair Center Responsibilities: We are responsible for the safe handling and repair of your device. Any damage occurring during transit to our center or return will be covered by our shipping insurance.
9. Shipping Issues
- Lost or Damaged Shipments: In the rare event that your shipment is lost or damaged, please contact our customer service team immediately. We will initiate an investigation and assist with filing a claim if necessary.
10. Changes and Cancellations
- Modification Requests: If you need to change or cancel your repair request after shipping, contact our customer service team as soon as possible. We will do our best to accommodate your request based on the current status of your repair.
11. Contact Information
For any questions or concerns regarding our shipping policy, please reach out to our customer service team:
- Oregon Store: oregon@itreview365.com
- Florida Store: florida@itreview365.com
Thank you for choosing us for your repair needs. We are committed to providing efficient and reliable service to ensure your satisfaction.
