Repairs 365 Subscription Policy

Introduction
Welcome to Repairs 365! We are dedicated to providing you with top-notch door-to-door repair services tailored to your needs. Our subscription models—Basic, Standard, and Premium—are designed to offer varying levels of coverage and benefits. This policy outlines the details and terms of each subscription model to help you choose the one that best fits your needs.

1. Subscription Models

1.1 Basic

• Coverage: Limited to one type of repair per month for 3 years.
• Service Hours: Available during standard business hours (9 AM to 5 PM, Monday to Friday).
• Response Time: 48 hours.
• Exclusions: Excludes repairs for appliances over 10 years old and specialized repairs requiring parts not in stock.
• Additional Services: Available at a discounted rate.

1.2 Standard

• Coverage: Up to three types of repairs per quarter for 3 years.
• Service Hours: Extended service hours (8 AM to 8 PM, Monday to Saturday).
• Response Time: 24 hours.
• Exclusions: Excludes repairs for appliances over 15 years old and major structural repairs.
• Additional Services: Available at a reduced rate.

1.3 Premium

• Coverage: Unlimited repairs and service calls for 3 years.
• Service Hours: 24/7 availability.
• Response Time: 12 hours.
• Exclusions: None. All types of repairs covered, including those requiring specialized parts.
• Additional Services: Included at no extra charge.

2. Subscription Terms

2.1 Subscription Period

• Duration: All subscriptions are valid for a period of 12 months from the date of purchase.
• Renewal: Subscriptions are automatically renewed at the end of the term unless cancelled by the subscriber.

2.2 Payment Terms

• Billing: Subscriptions are billed annually in advance.
• Refunds: No refunds are issued for early cancellations. Prorated refunds are available if cancellation is due to relocation outside our service area.

2.3 Cancellation and Refunds

• Cancellation: Subscribers may cancel their subscription at any time. Cancellations take effect at the end of the current billing period.
• Refunds: No refunds for unused services if subscription is cancelled early. Prorated refunds are considered if service is terminated due to relocation or other valid reasons.

3. Service Limitations

3.1 Exclusions

• Repairs for damage due to neglect, misuse, or natural disasters are not covered.
• Services requiring extensive renovation or structural changes are excluded.

3.2 Availability

• Service is subject to availability based on location and technician schedules.
• We reserve the right to reschedule or modify service times as needed.

4. Subscriber Responsibilities

4.1 Access

• Subscribers must ensure access to the property and the appliance requiring repair during scheduled service times.

4.2 Accurate Information

• Subscribers must provide accurate and complete information about the repair needs to ensure proper service.

5. Contact Information

For any questions or concerns regarding your subscription or service, please contact us at:

• Email: info@itreview365.com
• Website: itreview365.com

6. Changes to Policy

Repairs 365 reserves the right to modify this subscription policy at any time. Subscribers will be notified of any changes via email or through our website.

Thank you for choosing Repairs 365. We look forward to providing you with exceptional repair services!